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What root cause analysis tool is best for operators?

Whenever you are asked to specify the best tool for an application, you must first consider a few things before settling on an answer. You have to consider who is going to use it, what this tool would be used for (its application), and what the outcome is intended to accomplish. We know the answer to the first consideration to be operators. With this in mind, let us step through the remaining areas of concern to arrive at an answer.

Wednesday 9 September, 2009 06:06 PM

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