Most Engineers are logical, its in the genes. It therefore follows that there should be a formalized logical approach to the intangible process of analyzing and solving problems. A very simple and easy to use system is “The 5 Whys”.
There are variations, but in its simplest form it consists of taking a problem and asking Why , invariably the answer will prompt another Why and so on. Typically 5 Whys will get to the root of the problem, which initially may not be obvious. For example A review of breakdowns (in a CMMS) on a shoulder pin identified that a pin is now failing regularly but that it ran for many years without a problem. 1 - Why does it fail – it shears and breaks 2 - Why does it shear – because of excessive loading 3 - Why is there excessive loading on the pin – because the adjoining part was redesigned to get more output from the machine and this increases the load on the pin 4 - Why didn't this part get upgraded – because it was not identified as a potential problem 5 - Why was it not identified as a potential problem – because we don't have a formalized Modification Procedure which would have identified the impact of upgrading the adjoining part
In this particular case, lack of a “Modification Procedure” is the root cause, though without the 5 Whys, this may not have been the obvious conclusion. Read - Computer Maintenance Management System: Capture the Data – Close the Loop |
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Tuesday 23 February, 2010 09:03 AM |