The Drawing Board - Engineering with Attitude
If you are a seller of engineering goods and services - do you have a process in place to get feed back and to measure the success (or not) of each job. To critically evaluate the results of the measures.
Then to analyze and put in place corrective actions - or congratulate your team on a "job well done" and look for ways to do it even better
Some companies do - some companies don't
If you are a buyer of engineering goods and services - are you asked for formalized feedback - and if so - do you give "honest" feedback on a project
I've just finished a smallish project - $350K - and a major part of that was to supply and install a piece of plant. There where a number of problems which where directly attributable to the supplier and which resulted in a delay to the install date and cost over runs.
The people who I dealt with at the head office level where very nice and friendly - but a number of technical and installation details at shop floor level failed
I am eagerly awaiting a feedback survey from them asking - "How did we do ?"
I have a gut feeling that it's not coming.
My options are to -
A - Do nothing and make a point of never doing business with them again
B - Demand a feedback survey so that I can tell them what I really think about the job they did - in a constructive way of course
Whilst option A is appealing - I feel morally obliged to share my frustrations with them - in the hope that they will take it on board and that it will help them to improve
What would you do - ?
Tuesday 5 June, 2012 11:29 AM